How can a Virtual Assistant change
Regardless of the type or size of the
business you operate, one thing is obvious: positive interactions with your
customers and collaborators are essential for a proficient performance. In
order to establish some kind of connection with your audience and your partners
you have to use one tool – communication.
The most important factor that facilitates and
encourages communication is availability, making sure that your business calls
are always answered, emails receive a reply and traditional mail is taken care
of. All of that executed in a prompt, polite and professional way. Ignoring
your phone calls or messages can mean losing potential clients or lucrative
leads, that in the long term can cost you successful deals and unrealized
Whether you are running your business with a small team, or even on your own, there is a big chance that these important tasks are overlooked. It can be incredibly challenging to focus on balancing so many important duties at once, and keeping an employee just for call/email answering is quite an expensive option. This is the case in which using the services of a Virtual Office come in handy, taking a great weight lifted off your shoulders by sharing the tasks on which you don’t have much expertise and concentrate on your core business functions. This way, you can guarantee constant availability to your costumers while focusing on important issues.
Providing professional telephone manner
Each of the encounters we have with our clients, whether they are happening in real life or virtually can impact their opinion and attitude towards the company. That’s why it’s unacceptable to let such factors as distraction or irritation ruin the relationship we’re working on. By using the services of a Virtual Assistant, you can be sure of the professionalism manifested in regards to your customers. Our skilled experts have many years of experience helping numerous small business owners to manage their business telephone calls.
Answering calls under your business name
Branding is everything in business, assuring a distinct identity that your customers can connect with. The image we project is crucial when we are trying to win or retain customers and deliver high quality services. A Virtual Receptionist reinforces your brand identity by answering your calls on a dedicated phone number, in a comprehensible way, using your own company name, giving the callers reassurance that they have reached the right place. Our staff is trained to provide an impeccable customer service and is prepared to answer to any questions the client can have concerning your business. This is possible because we make it a priority to get to know your business in order to support it and protect your company’s reputation.
Delivering messages to you in the most convenient way
In some specific cases, a superiors’ intervention is necessary and appropriate in the conversation. Usually this kind of solicitations come from business partners or potential investors, where a receptionists’ limits are surpassed. A Virtual Assistant can record and deliver the messages to you at a specific time, giving you the opportunity to focus on your tasks and not being disturbed during the day and have a designated time to check your messages.
Reducing operating costs
Adding a new member to your team can
be a costly decision that can be avoided for some of the positions required by
your business. Virtual professionals don’t need a working place, special
software and computers, telephone lines or internet, so you no longer have to
pay for operational expenditures. In addition, your company can cut down on
taxes and on employee benefits, by not providing vacation pays, paid holidays
or sick leaves.
Now that you are familiar with the
benefits you can get by using virtual secretarial assistance, you can make a
decision whether the services provided by a Virtual Office are the right solution
for your business, and let the professionals do their job. You can trust us
with issues that can arise from company formation to certain management aspects
of your business.